General Terms and Conditions

Article 1: Preamble

These conditions of sale are concluded by the company DDP with capital of €3,000, registered in the Bordeaux trade and companies register under Siret number 91838128600015, APE code 4642Z, hereinafter referred to as "DDP" and on the other hand, by any natural or legal person wishing to make a purchase, hereinafter referred to as "the Buyer".

You can contact us by mail at the following address: DDP - 46-48 Rue Ferdinand Buisson 33130 Bègles

Brand ownership: BMC SAS is the owner of the DDP brands registered with the INPI under numbers 98757356 and 97662942.

Article 2: Purpose

The purpose of these general conditions of sale is to govern the rights and obligations of the company DDP in the context of the sale of any product sold by said company.

In the absence of a contract concluded between DDP and the customer, or general or specific purchasing conditions expressly accepted by the customer, sales made are subject to the general conditions of sale described below.

DDP reserves the right to modify and update, without notice, these general conditions and all elements, products or services.

Article 3: Characteristics of the goods and services offered

The products and services offered are those listed in the catalog published on DDP websites or other manufacturers' or distributors' catalogs. These products and services are offered within the limits of available stocks.

DDP reserves the right to replace a product that is out of stock with a product of comparable quality from another manufacturer or distributor. The photographs in the catalogue are as faithful as possible but cannot guarantee perfect similarity with the product offered, particularly with regard to colours.

Article 4: Payment and payment conditions

1 - Price

The price of the products and services offered is expressed in Euros. The prices are mentioned including VAT , with the VAT rate in effect on the day the order is placed. Any change in the legal VAT rate will be automatically reflected in the price of the products and services.

2 - Regulations

The customer can pay for their orders by credit card or via a regulated online payment system, such as PayPal .

DDP reserves the right to refuse or cancel any order from a customer in the event of a previous payment dispute or suspected fraud.

Article 5: Discounts, Sales, Promotional Codes

Products and services are invoiced at the rates in effect at the time of the order.

Article 9: Order

The customer is responsible for the information provided when ordering (delivery address, billing, etc.). DDP cannot be held responsible for errors made by the customer and the consequences that may result (delays, delivery errors, etc.).

Article 10: Delivery

Delivery is made to the address indicated by the customer.

Delivery times vary from 1 to 4 business days and may be extended in the event of logistical difficulties. DDP cannot be held responsible for delays due to carriers.

The risk of transport is borne by the customer. In the event of missing or damaged goods, the buyer must make reservations within 5 working days of receipt, by registered letter with acknowledgment of receipt.

Article 12: Return of goods and withdrawal

Right of withdrawal

In accordance with Articles L.221-18 et seq. of the Consumer Code , the Customer has a period of fourteen (14) days from receipt of their order to exercise their right of withdrawal.

The return must be made within 14 days to the following address:
📍 DDP – 46-48 Rue Ferdinand Buisson, 33130 Bègles

Return conditions

  • Products must be returned in their original condition , complete and unworn.

  • Return costs are the responsibility of the Customer.

  • Sale Products can only be returned for a credit.

Refund, exchange or credit

  • The Customer is encouraged to favor an exchange or a voucher valid for 6 months.

  • If the Customer wishes a refund, this will be made within 14 days of receipt of the return.

  • Return costs are not refunded .

Exceptions

  • No returns possible for personalized or sealed items for hygiene reasons.

Article 13: Force majeure

DDP cannot be held responsible for delays or cancellations due to force majeure.

Article 16: Competent jurisdiction

Any dispute relating to these General Terms and Conditions is subject to French law and will be brought before the Commercial Court of Bordeaux .